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FAQs

How do I create a new account?

Click link that says "Create Account". Enter the required information and watch your email for an account verification and activation email. Passwords must be a minimum of 6 characters long. Only characters from A-Z, and 0-9 are allowed. To change your login password click "Forgot your password?" at login. You will receive an email with a link to reset your password. Upon registration, you are not requested to provide us with your address and phone number. Please add this information to your account as soon as verification and activation are complete. It should be present at the time you place your initial order.

How do I add account information?

Click on the link that says "Sign In". Enter your login credentials and you'll see a summary of account related information. The account summary contains your customer shipping addresses, your company's billing address and order history, if any.

We require that you provide us with your address and phone number to contact you in case there is a problem with a recently placed order. Additionally the default address automatically populates billing information saving checkout time.

How do I update account Information?

To update your account information click on the menu link that says "Sign in". Enter your credentials and you'll see a summary of account related information.

How do I place an order?

Learn how. 
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I am concerned about buying fake products. How will I know if I have purchased a knockoff or imitation?

All fragrances shipped by Elaines Fragrances are guaranteed to be 100% genuine originals from trusted brand name manufacturers. Each is new, fresh, completely full, factory sealed and labeled just as you would buy from any major department store only without the high retail price. To verify the product, take the UPC or barcode from the bottom of the packaging or from the website (if available) and enter it into a lookup service such as http://www.upcitemdb.com. You should receive an image of the product along with the brand, model number, size and color among other details. Please contact us immediately to report a discrepancy.

How do I locate my favorites?

Enter search terms and phrases in the Search Bar. All search input is by default AND-ed together. So searching for "body lotion" will return products that contain both "body" and "lotion". Searching for "body OR lotion" will return products that contain at least one occurrence of "body" or "lotion". Searching for body -lotion will return products that contain "body" but not "lotion". Product titles and descriptions are searched.

What is your Secure Shopping Guarantee?

Our state-of-the-art privacy and security software ensures that every transaction is guaranteed 100% safe and secure. Your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.
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What is your Fragrance Product Guarantee?

Each product is guaranteed new, fresh, 100% authentic, completely full and factory-sealed or your money back. 
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Do you offer Hassle-Free returns?

View our Return Policy
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What is your shipping policy?

View our Shipping Information
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What are Unboxed and Tester fragrances?

Testers and Unboxed fragrances are more discounted than the retail boxed versions and are great if you don't have a need for the fancy packaging. Each product is 100% authentic, fresh and completely full just like the original fragrance. They often come in a plain white box but sometimes they do not have a cap or a box. The savings on the fancy retail packaging means you save even more.
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What is the difference between a splash and a spray?

There is absolutely no difference in the scent. The difference is in the method of application only. However, a spray bottle, being sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.
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What is the difference between Pure Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?

The differences are simply a matter of the amount or concentration of oils in the fragrance. The highest concentration is in pure perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. Some manufacturers make a solid perfume. Solid perfume is as strong as a pure perfume however it is in a gel-like consistency. Eau De Toilette and Eau De Cologne are generally interchangeable, especially in Men's fragrances. After Shave has the least amount of oils. The higher the concentration the longer your fragrance will last, and the less you need to apply.
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My fragrance is no longer listed on the website. Do you still have it in stock?

There is a high possibility. Contact us and we'll take a look in our warehouse. We'll send a reply within a single business day! If located we'll place the item up for sale on the website and include a product link with the reply.
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What do fragrance notes refer to?

Fragrances are comprised of many different scents, these scents are called "notes." Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.
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How do I convert Ounces to Milliliters?

1.0 oz = 30 ml
1.7 oz = 50 ml
2.5 oz = 75 ml
3.4 oz = 100 ml
4.2 oz = 125 ml
6.7 oz = 200 ml
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Do you have a glossary of terms?

Fragrance Glossary 
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What are the Fragrance Abbreviations?

EDT: Eau de Toilette
EDP: Eau de Parfum
EDC: Eau de Cologne
Col: Cologne
C/S: Cologne Spray
A/S: After-Shave
Spy: Spray
Sp: Spray
B/L: Body Lotion
Bdy: Body
B/P: Body Powder
D/P: Dusting Powder
Dust: Dusting
Pwdr: Powder
B/C: Body Cream
B/G: Bath Gel
Conc: Concentrate
P/S: Purse Spray
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What are the terms and conditions of site use?

Terms of Use 
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What is the privacy policy?

Privacy Policy 
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What is the copyright policy?

Copyright Policy 
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Do you dropship?

Dropship Program 
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