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Return Information

Elaines Fragrances accepts non-defective and unopened returns within 30 days of the order date. A Return Merchandise Authorization (RMA) number, which is valid for 21 days from the issue date, must be obtained. RMA numbers must be displayed clearly on the outside of the return shipping box.

We cannot accept items for return that have been opened, used or purchased from the Hair Care or Makeup categories. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Do not write on or mark the product box itself or use the product box as a shipping box as doing so is considered defacing the product rendering it unsalable and the return will be refused.

Returns received without a valid RMA number risk being refused, or if accepted, will incur a 30% restocking fee. After the 3 day return period, you must contact the product manufacturer for warranty replacement and/or repair.

Returns must be in original packaging and include all accessories from the original shipment. Incomplete returns risk being refused, or if accepted, will incur a 30% restocking fee.

Refunds may take 4 to 6 weeks to process. Confirmation is sent via email.

Defective Products

Please note, if it is determined that the product is not defective, you may incur a 30% restocking fee. Make every reasonable effort to troubleshoot any potential problems. After the 3 day return period, you must contact the product manufacturer for warranty replacement and/or repair.

Damaged Shipments

Report the damaged shipment to elaine@elainesfragrances.com within 3 days of delivery. A claim is immediately filed with the shipping carrier. Shipping cartons, inner packing and contents must be retained in the same condition received and held for inspection by the carrier. Replacement orders and shipping charges must be paid by you. A full refund will be issued upon receipt of carrier’s refund to Elaines Fragrances. 

Exchanges

Exchanges are not accepted at this time.