Elaine's Fragrances ships to the United States including Alaska, Hawaii, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.
Orders originate from U.S. zip code 11788 via a trackable shipping carrier (UPS, USPS, Fedex). Orders shipped to Alaska, Hawaii, Puerto Rico and P.O. Boxes will ship via USPS Priority Mail with a delivery confirmation. Military addresses such as those shipping to APO/FPO are usually not trackable due to military restrictions.
We supply a tracking number for every order shipped. Each day, you will receive an automated email from us indicating all of your orders that have shipped that day. Orders are shipped, on average, within 24-48 hours from the time that the order is placed. Therefore, most of your customer's orders should be received within 4-10 business days from the time that you place your order.
Orders that exceed $99 USD receive free ground delivery.
Damages are the responsibility of the Carrier once the shipment is delivered to the Carrier. Customers must make damage claims directly to the carrier. All boxes and packaging material are necessary when filing a claim. An Elaine's Fragrances customer service representative may be contacted for assistance.
All shipping/pricing discrepancies must be reported within 3 business days of receipt of order.