Shipping Information

U.S. Delivery

Destinations includes all 50 states, Armed Forces Americas, Pacific and Europe. United States Postal Service (USPS) Priority Mail® service prices are based upon order weight and delivery zone. Includes USPS Tracking®. Delivery in 3 to 7 business days once order is transferred to USPS. Includes up to $50 of insurance. No surcharges for fuel or residential, rural, and regular Saturday delivery. Elaine's Fragrances offers free U.S. shipping on all orders over $99.

Shipping Rates Calculator

Add products to your shopping basket and view cart. Located at the bottom of the cart page is the shipping rates calculator. Use to determine delivery destinations and pre-determine delivery costs.

International Orders

International delivery, for orders totaling less than $1000 USD, is not available at this time. 

Wholesale Domestic Accounts

Standard ground freight must be prepaid on single orders totaling $1000 or more of qualified in-stock merchandise for products shipped to one location within the contiguous United States. Each order placed is a new order and will be processed accordingly. Orders that have been placed previously cannot be combined with newly placed orders. A 2% freight allowance will be provided, in lieu of prepaid freight terms, to all Customer orders of $1000 or more of in-stock products shipped to only one location in Alaska, Hawaii, Puerto Rico, Canada or Mexico.

Should an order be requested to be shipped to Canada or Mexico, Elaine's Fragrances is neither responsible nor liable for any taxes, duties, fees, or other charges that may be associated with the processing of such North American Free Trade Agreement (NAFTA) shipments. All such charges and requirements are the sole responsibility of Customer. A separate invoice for these charges may be received from a freight forwarder, FedEx, UPS, or other third party. 

Shipments not qualifying for prepaid freight are subject to freight carrier ("Carrier") shipping rates, fuel surcharges, accessorial surcharges and other fees as applicable. Additional charges could also be assessed that may include, but are not be limited to, Delivery Area Surcharges, Extended Area Delivery Surcharges or dimensional/oversize fees, when required by Carriers' regulations. All such charges as mentioned herein, along with any insurance costs, are calculated and added to the invoice total and are non-refundable.

If an order is refused for any reason, Elaine's Fragrances will be compensated for all shipping charges, including any C.O.D. fees, as well as a thirty percent (30%) restocking fee. Such compensation must be received by Elaine's Fragrances before any other Customer orders are released to Elaine's Fragrances distribution center for processing and shipping.

All orders are shipped FOB Origin, which shall be from Elaine's Fragrances distribution center. Damages are the responsibility of the Carrier once the shipment is delivered to the Carrier. Customers must make damage claims directly to the Carrier within 3 days of receipt of the order. All boxes and packaging material are necessary when filing a claim. An Elaine's Fragrances customer service representative may be contacted for assistance.

Recipient must inspect orders via any truck lines for shipping damage prior to acceptance of the shipment. Visible damage claims must be clearly noted on the delivery receipt/bill of lading as proof the damage or tampering occurred prior to delivery. Such damages must be reported within 24 hours, with documented proof, otherwise claim and/or credit may be denied. To ensure full credit, original packaging, manuals and shipping boxes must be retained for inspection. An Elaine's Fragrances customer service representative may be contacted for assistance.

All shipping/pricing discrepancies must be reported within 3 business days of receipt of order.

Wholesale International Accounts

For international accounts, Elaine's Fragrances does not ship to locations outside the United States, Puerto Rico, Canada or Mexico. However, Customer may utilize, and Elaine's Fragrances will ship to an approved freight forwarder located in the contiguous United States. Any use of a freight forwarder will be pursuant the terms of this section (Freight Terms) and subject to the following:

Customer must provide a contact name, phone number and email address for a point of contact at the Freight Forwarder. Elaine's Fragrances must receive proof of export from the Customer or Freight Forwarder after each shipment.